The Key to Communication and Success

Having been at the vacation rental property management industry for 12 years, I’ve seen what can only be described as a tidal wave of change, mostly for the better. Gone are the days of getting a fax from a Booking agent using a name, age and departure and arrival date? Nothing more than that, before the guest arrived. No hint of what they enjoy, what they expect beyond the fundamentals and the rather odd sense of understanding as yet, faceless family were coming. On the flipside, those Families, full of…

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